Mon, 11 October 2021
CNLP 449 | Horst Schulze on What Gives Young Leaders a Competitive Edge, Why Personal is the Future, and Why Individualized Service Reaches Millennials
Horst Schulze, founder of the Ritz-Carlton and Capella Hotel Group, talks about what he learned as a young leader that gave him the edge that defined his future career. He also explains why service still matters, how hotels can compete against Airbnb, and why Millennials want personalized, customized service.
Direct download: CNLP_44920E28093With_Horst-Schulze.mp3
Category:general -- posted at: 10:00pm EDT